AI Voice Call Center
Benefits of an AI voice call center
Kaz Software's AI voice call center answers your helpline in spoken Bangla. Callers ask in their own words and hear an answer taken only from your published documents. Your team sees every call, every transcript and every question the agent couldn't answer. Here are the key benefits for helplines in Bangladesh.
Answers in spoken Bangla
Callers speak naturally, with no menus or button presses, and can interrupt at any time. The agent stops, listens and answers.
Full call visibility
Supervisors watch calls live and review every saved transcript with an AI quality score.
Answers you can trust
Every answer comes from the FAQs, guides and rules you approve, and every number is checked against its source.
Clear knowledge gaps
Questions the agent couldn't match are listed, so your team knows exactly which answers to add next.
Less load on your staff
Routine questions about deadlines, rates and forms are answered straight away, so your team handles the calls that need a person.
Frequently asked questions
• AgriTech
A Bangla AI helpline for citizen services
See how Kaz built an AI voice call center that answers citizens’ questions in spoken Bangla, using only official published guidance.
• Agritech
From dense PDFs to spoken answers
Learn how Kaz turned long official guides and laws into short, number-checked answers callers hear in Bangla.
Advanced Technologies
Real-time voice AI, built on proven tech.
Our AI voice call center runs on Google's Gemini models for real-time Bangla speech, with a native-audio model as backup. A search that combines meaning and keywords finds each answer in your documents, and voice activity detection decides when the caller has finished speaking. It runs in the browser, so callers need no app, and every call is stored for review.
Why build your AI call center with Kaz Software
20+ years in custom software development and engineering
100+ experienced developers across diverse technologies
200+ successful software deliveries worldwide
10+ industry leaders trust our IT solutions, including Microsoft, AWS, and Google Cloud
OpenAI Select Partner, with AWS and Microsoft platform partnerships
A Dhaka team that builds for Bangla-speaking users
How the AI Voice Call Center Works
Three parts work together on every call: the caller's voice, your approved knowledge base and a supervisor view that records what happened.
Helplines That Speak Bangla
Why we built a Bangla-first AI call center
Most people in Bangladesh would rather ask a question out loud, in Bangla, than search a long PDF written in formal English. Yet helpline queues are long, and the same questions about deadlines, rates and forms come up again and again. We built our AI voice call center to answer those routine calls the moment they come in, in natural spoken Bangla, using only the organisation's own published information. Staff get their time back for the cases that truly need a person, and every call leaves a record the team can learn from.
Hear it answer a call in Bangla.
Book a live demo of the AI voice call center.
From Your Documents to Live Calls
We set up your AI voice call center in five clear steps, starting from the documents you already have. Each update is tested before callers hear it.
AI CALL CENTER SOLUTIONS
​We deliver AI voice call centers that combine Bangla speech AI, your knowledge base and supervisor tools. Here's what each part of our service covers.
Knowledge Base Setup
We turn your FAQs, guides, notices and regulations into short spoken answers, generate the ways callers are likely to ask each question, and check every number against the source.
Hosting and Integration
The agent runs on your website in any modern browser. An optional proxy lets the voice connection run on your own server.
Bangla Voice Agent
A real-time voice agent that speaks natural Bangla, lets callers interrupt, shows live captions and offers a type-a-question box in Bangla, English or Banglish.
Ongoing Updates and Support
As your rules change, we add new answers, test them against caller-style questions and keep the agent's knowledge current.
​Supervisor and Quality Tools
A live view with call status, transcript and response times, plus a quality page with saved calls, AI scores, a needs-review filter and a missed-question list.
Running a busy helpline?
Let routine calls answer themselves.
Built for Every Busy Helpline
Proven tech, local language, real helplines.
Our AI voice call center suits any team that answers the same questions every day from published rules, rates or guides: government offices, banks, telecoms, utilities, NGOs and universities. It is built with modern web technology and Google's Gemini models.
Programming languages
TypeScript
JavaScript
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Platforms
Next.js
React
Node.js
Tailwind CSS
Upstash Redis
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Technologies
Gemini Live
Gemini embeddings
Silero VAD
ONNX Runtime
Web Audio API
Vitest
Domains